thank you for this excellent thread.
I was surprised to see FXCM at #2 on the recommended broker list. I've had slippages of over 70 pips on their mt4 platform and execution delays of over 2-3 minutes. when i raised an issue with their support, they responded immediately but resolution of the issues took over a month. ultimately all problematic trades were reversed and i've closed the account.
the interesting part is that the FXCM representative said that their MT4 platform is operates as an MM and recommended that I switch to their Trade Station platform. But I donot like TS, hence decided to look for other brokers.
Overall, in terms of customer support, FXCM well deserves to be at #2. But actual execution would drag them down. After all for traders, execution is primary. You wouldn't want to raise issues with support all the time.
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